Responsible Gaming

Responsible gaming means keeping gambling as a form of entertainment, not a way to earn money or solve financial or personal problems. This responsible gaming page for Casinonic on the official website casinonicwin-aussie.com explains how to stay in control, recognise risks early and use practical tools that help you play safely.

Casinonic, operated by Dama N.V. (registered at Scharlooweg 39, Willemstad, Curaçao, company number 152125, licence 8048/JAZ2020-013 issued by Antillephone N.V.), is committed to supporting players who wish to gamble responsibly. If you feel your play is becoming problematic at any time, our support team will help you understand the options available, including limits, time-outs and self-exclusion.

Risk Awareness

Gambling always involves risk. You can lose some or all of the money you stake, and there is no guaranteed way to win. Being aware of early warning signs helps you react before play becomes harmful.

Possible signs of gambling-related harm

• Increasing time and money spent: You gamble more frequently, increase stakes to "chase losses", or play for longer sessions than you originally intended.
• Preoccupation with gambling: You often think about the casino, plan the next session while at work or with family, or feel restless when you cannot play.
• Difficulty stopping or limiting play: You try to stop but continue playing; you ignore previously set limits or promises to yourself or others.
• Using gambling to cope: You gamble to escape stress, loneliness, depression or financial difficulties instead of seeking other forms of support.
• Concealing behaviour: You hide gambling activity, delete browser history, lie about losses or the time spent playing.
• Financial pressure: You borrow money to gamble, use funds needed for rent, bills or essentials, or sell possessions to continue playing.
• Impact on relationships and work: Gambling causes arguments, missed social events, reduced work or study performance, or disciplinary issues.

Self-assessment: check your gambling behaviour

Consider the following statements. Answer "yes" or "no" to each:

• 1. I often spend more money or time on Casinonic than I had planned.
• 2. I gamble to escape worries, stress or unpleasant feelings.
• 3. I have tried to cut down or stop gambling but found it difficult.
• 4. I sometimes hide my gambling from family, friends or colleagues.
• 5. I have used money intended for bills or essentials to gamble.
• 6. I feel irritation, anxiety or restlessness when I cannot gamble.
• 7. I chase losses, believing that one more session will help me "win it back".

If you answered "yes" to two or more statements, you may be at increased risk of gambling-related harm. We strongly recommend that you consider using our safer gambling tools, talk to a professional support service listed below, and consider a time-out or self-exclusion if needed.

Disclaimer: This self-test is not a medical or psychological diagnosis. It is a screening tool intended to help you reflect on your behaviour and decide whether to seek further advice.

Limits & Tools

Casinonic provides tools that help you control how much time and money you spend. These tools are available to all eligible players who can lawfully access our services and should be set according to your personal circumstances and affordability.

Deposit limits (daily, weekly, monthly)

You can set deposit limits directly in your personal account on casinonicwin-aussie.com. Deposit limits restrict how much money you can add to your account over a chosen period.

1. Log in: Sign in to your Casinonic account using your username and password.
2. Access "Responsible Gaming" or "Limits": Open the "My Account" or profile area and select the "Responsible Gaming" or "Limits" section.
3. Choose limit type: Select the deposit limit and then choose the desired period:
   • Daily limit - maximum total amount you may deposit in any 24-hour period.
   • Weekly limit - maximum total amount you may deposit in any 7-day period.
   • Monthly limit - maximum total amount you may deposit in any calendar month.
4. Enter your amounts: Type realistic figures that you can afford to lose, e.g.:
   • Daily: AUD 50
   • Weekly: AUD 150
   • Monthly: AUD 400
   These examples are for illustration only; your own limits should reflect your income and essential expenses.
5. Confirm and save: Review your choices and confirm. The new limit will apply immediately or as specified in the on-site information.

Important: In line with industry best practice, a request to decrease a limit will usually take effect as soon as reasonably possible. A request to increase or remove an existing limit may be subject to a cooling-off period and additional checks. During this period you will not be able to deposit above your currently active limit.

Time spent limits and session controls

Managing the time you spend on the site is as important as controlling your deposits.

• Session timers: You can activate a session timer in the "Responsible Gaming" or "Settings" section. Choose a maximum session length (for example 30, 60 or 120 minutes). When the timer expires, you will receive a notification and may be logged out automatically or requested to confirm that you wish to continue.
• Reality checks: Where available, a pop-up message will remind you of the time spent in your current session and your net result (wins/losses). Use this information to decide whether to stop or take a break.

Time-Out (short breaks of 24 - 72 hours)

If you feel tired, emotional or under pressure, a short, pre-defined break from gambling can help you regain control.

1. Open your account: Log in to casinonicwin-aussie.com and go to "My Account".
2. Find the "Time-Out" or "Short Break" option: This is usually located within the "Responsible Gaming" or "Self-Exclusion & Limits" menu.
3. Select the duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
4. Confirm your choice: Read the conditions, then confirm the time-out request. You may receive a confirmation email to the registered address.
5. Effect of a time-out: While the time-out is active you will not be able to:
   • Log into your Casinonic account;
   • Place new bets or deposits.
   You may still receive transactional or legally required messages (for example, about existing withdrawals) where applicable.

Note: A time-out is intended as a short cooling-off period. If you feel that gambling is causing serious difficulties, please consider a longer self-exclusion, as described below.

Self-Exclusion

Self-exclusion is a stronger measure for players who believe that gambling has become harmful or is likely to become harmful. It allows you to block access to your Casinonic account for a period starting from six (6) months up to a lifetime ban.

How to request self-exclusion

1. Log in (if you can safely do so): Access your account on casinonicwin-aussie.com. If you prefer not to log in, you may contact support directly.
2. Open the "Self-Exclusion" section: Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion". If you cannot locate this section, email support at [email protected].
3. Choose the exclusion period: Select one of the available options, such as:
   • 6 months;
   • 1 year;
   • 2 years;
   • 5 years;
   • Lifetime self-exclusion.
   Choose the longest period you believe you may need. Lifetime self-exclusion is designed for players who have experienced severe gambling-related harm.
4. Confirm your decision: Read the explanatory text carefully. You may be asked to confirm that you understand:
   • Self-exclusion cannot be immediately reversed;
   • You will not be able to access gambling services during the exclusion period;
   • You are requesting this measure for your protection.
   Then click "Confirm" or send a written request from your registered email address.
5. Support contact: For assistance with self-exclusion, contact our responsible gaming team via:
   • [email protected] (primary support contact)
   • [email protected] (general enquiries)

Consequences of self-exclusion

• Account access: Your Casinonic account will be blocked for the chosen period. You will not be able to log in, deposit, place bets or use bonuses.
• New accounts: You must not attempt to open new accounts with Casinonic or any associated brands operated by Dama N.V. during the self-exclusion period. If we identify such accounts, they will be closed when detected.
• Existing balance and withdrawals:
  • Where legally and technically possible, we will process any remaining withdrawable balance in line with our standard Terms and Conditions and anti-money laundering requirements.
  • You may be asked to provide verification documents to complete withdrawals.
  • Bonuses and bonus-related winnings may be handled according to the applicable bonus terms at the time of exclusion.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials relating to gambling during the self-exclusion period after your request has been processed. You may still receive service or legally required messages.
• Re-activation after a fixed term: For non-lifetime exclusions, when the chosen period ends your account will remain closed until you actively contact us to consider re-opening. A cooling-off period and additional checks may be applied before any re-activation is approved.
• Lifetime self-exclusion: Lifetime self-exclusion is intended to be permanent. Any request for re-opening will be considered on a case-by-case basis and may be refused in our discretion to protect you.

Important notice: While Casinonic will take reasonable measures to enforce your self-exclusion on casinonicwin-aussie.com, it is your responsibility to avoid gambling elsewhere, including on other sites not operated by Dama N.V. Consider using device or payment-blocking tools as additional protection, as described in the "Support Resources" section.

Support Resources

Professional and confidential support is available if you are concerned about your gambling or the gambling of someone close to you. The organisations listed below operate independently of Casinonic. We encourage all players to seek external help when needed.

Local support for players in Australia

• National Gambling Helpline (Australia) - 1800 858 858
  • Free, confidential telephone counselling and information.
  • Available 24 hours a day, 7 days a week.
  • Services offered in English, with access to interpreters for other languages on request.
  • Website (Gambling Help Online): www.gamblinghelponline.org.au
• Gambling Help Online (Australia)
  • 24/7 online chat and email support for people affected by gambling.
  • Information, self-help tools and forums for individuals and families.
  • Access in English; resources for culturally and linguistically diverse communities.
  • Website: www.gamblinghelponline.org.au
• State and Territory Gambling Help services
  • Many Australian states and territories provide face-to-face counselling and financial counselling services.
  • Contact the National Gambling Helpline on 1800 858 858 or visit Gambling Help Online to find local services in your area.

Note: Casinonic's services are operated offshore under a Curaçao licence and may be subject to blocking measures by the Australian Communications and Media Authority (ACMA). The local support services above are provided independently of Casinonic and can assist you regardless of whether you can access our site.

International support organisations

Self-exclusion schemes by country

In addition to Casinonic's own self-exclusion options, some jurisdictions operate centralised self-exclusion registers that cover multiple operators. If you reside in or use services legally available in those jurisdictions, you may consider registering with:

• United Kingdom - GamStop
  • Free national self-exclusion scheme for online gambling businesses licensed in Great Britain.
  • Website: www.gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • National register allowing individuals to prohibit access to regulated gambling in Spain.
  • Information: Spanish Directorate-General for the Regulation of Gambling (DGOJ).

Important: These schemes are managed by the respective national regulators or authorised bodies, not by Casinonic. Registration with such schemes does not automatically block access to casinonicwin-aussie.com but may prevent you from accessing locally licensed operators in those jurisdictions.

Blocking and filtering tools

To strengthen your self-control, you may choose to use blocking software and device or payment controls in addition to Casinonic's internal tools.

• Gamban
  • Software that blocks access to many gambling websites and applications across multiple devices.
  • Website: www.gamban.com
• BetBlocker
  • Free blocking software to restrict access to gambling sites.
  • Website: www.betblocker.org
• Device and payment controls:
  • Use built-in parental controls or content filters on your devices to block gambling content.
  • Ask your bank or card provider whether it offers a gambling transaction block.

Family and affected others

If you are a family member or friend affected by someone else's gambling, you can access dedicated support services and resources. See the section "Help for Family" below for more detail.

Confidentiality and data protection: When you contact external support organisations, they will usually treat your information as confidential, subject to their own privacy policies and any legal obligations (for example, where there is a risk of harm). Casinonic does not control the content or privacy practices of external sites and is not responsible for their services.

Help for Family

Gambling problems can affect partners, children, relatives and friends. If someone close to you appears to be struggling with gambling, you may feel worried, angry or helpless. It is important to protect your own wellbeing while encouraging them to seek help.

How to talk to a person with a gambling problem

• Choose the right moment: Speak when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I am worried because..."), rather than accusations ("You always...").
• Listen actively: Allow them to express how they feel without interruption. Acknowledge their emotions even if you disagree with their choices.
• Set clear boundaries: Explain what you can and cannot do (for example, not lending money to fund gambling) and stick to those boundaries.
• Encourage professional help: Gently suggest contacting a helpline, counsellor or support group, and offer to accompany them or help with the first call or online chat.

Support resources for families and friends

• Gambling Help Online (Australia)
  • Provides resources and counselling not only for gamblers but also for affected others.
  • Website: www.gamblinghelponline.org.au
  • Includes forums and online chat options.
• Gam-Anon (international)
  • Fellowship for relatives and friends of problem gamblers.
  • Website: www.gam-anon.org
  • Offers information on meetings, literature and online groups (availability varies by country).
• Online forums and chats:
  • Many of the organisations listed above (e.g. Gambling Therapy, Gambling Help Online) host moderated forums and chats where families can share experiences confidentially.

Recommended next steps

• Seek professional counselling: A psychologist, psychotherapist or counsellor experienced in gambling-related issues can help both the gambler and family members cope with emotional and practical challenges.
• Use hotlines: Call 1800 858 858 in Australia or another helpline listed in this policy for immediate, confidential support and guidance.
• Protect finances: Consider separating finances, changing shared passwords, and speaking with a financial counsellor to plan debt management if necessary.
• Look after yourself: Ensure that you maintain your own physical and mental health, social contacts and hobbies. Supporting someone with an addiction can be stressful; your wellbeing matters too.

Important: Casinonic cannot provide family counselling or legal/financial advice. The information above is general in nature. For personalised advice, please contact qualified professionals or the support organisations listed on this page.

Operator's Commitment

Casinonic, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013 (valid until at least 31 December 2026), is committed to promoting responsible gaming and reducing the risk of gambling-related harm. Although Casinonic targets players who can lawfully access offshore online gambling, we recognise the importance of aligning with recognised industry standards and Australian harm-minimisation principles.

Internal risk checks and behaviour monitoring

• Behavioural analysis: Subject to applicable privacy and data protection laws, we may analyse gameplay and transactional data to identify patterns that may indicate increased risk (for example, rapid deposit increases, frequent deposits after losses, extended session durations or use of multiple payment methods).
• Automated alerts: Our systems may generate internal alerts when pre-defined thresholds or unusual activity patterns are detected. These alerts can trigger a review by our responsible gaming or risk team.
• Warning messages and on-site notifications:
  • We may display messages reminding players of responsible gambling principles, time spent on the site or changes in play patterns.
  • We may encourage the use of limits, time-outs or self-exclusion when risk indicators appear.
• Verification and affordability checks: In certain situations (for example, high cumulative deposits, suspected vulnerability or regulatory requirements), we may ask for additional information or documentation to verify identity and assess whether continued play is appropriate.

When support may contact you

Our support or responsible gaming team may initiate contact with you in the following circumstances, subject to legal and regulatory constraints:

• Multiple risk indicators: When several risk patterns are detected over a defined period, such as:
  • Significant and repeated increases in deposit size;
  • Frequent use of bonuses immediately after large losses;
  • Very long play sessions without breaks.
• Self-reported concerns: If you tell us that you are worried about your gambling, or that you have experienced gambling-related problems in the past.
• Third-party concerns: Where we receive credible information from a family member or another third party expressing concern about your gambling behaviour, and where we are able to verify the information in line with our privacy obligations.

In such cases, we may:

• Provide information about responsible gambling tools and external support services;
• Encourage or apply limits, time-outs or self-exclusion where appropriate and feasible;
• In serious cases, restrict or close your account to protect you, even if you have not requested this yourself.

Data protection and confidentiality: Any use of personal data for responsible gambling purposes is carried out in accordance with our Privacy Policy and applicable data protection laws. Our primary aim is to enhance player protection while respecting your privacy and legal rights.

Updates

This responsible gaming page may be updated from time to time to reflect changes in our internal procedures, applicable laws, regulatory guidance or best practice standards. Changes may also be made to improve clarity or add new tools and support resources.

How you will be notified

• Website notices: We may display banners, pop-ups or prominent notices on casinonicwin-aussie.com informing you of significant changes to our responsible gaming measures.
• Email communication: Where appropriate and where we hold a valid email address for you, we may send updates or summaries of important changes. You should ensure that your contact details in "My Account" are accurate and kept up to date.
• Document versioning: The "last updated" date at the bottom of this page indicates when this responsible gaming information was most recently revised.

Last updated: 06 November 2026

Contact & Feedback

If you have any questions, concerns or suggestions about responsible gaming at Casinonic, or if you wish to request support related to self-control, limits or self-exclusion, you can contact us using the details below.

Responsible gaming contacts

• Email (primary support): [email protected]
• Email (general information): [email protected]
• Website: https://casinonicwin-aussie.com

While no dedicated telephone number is specified for the responsible gaming department at the time of the last update, you can contact us via email and we will respond as soon as reasonably practicable.

Feedback and self-control request form

You may submit requests and feedback related to responsible gaming through the contact options in your account area on casinonicwin-aussie.com (for example, by using any available support or contact forms or the live chat function if provided). When contacting us, please include:

• Your full name and registered email address;
• Your Casinonic username or account ID;
• A clear description of your request (e.g. "set deposit limit", "activate self-exclusion", "request information on responsible gaming tools");
• Any relevant timeframes (for example, proposed self-exclusion period) and whether your request is urgent.

Important disclaimer: Email and online form requests are processed during our operational hours. Self-exclusion and limit changes take effect only once we have confirmed their activation. Until you receive confirmation, you should refrain from gambling if you believe that doing so may cause you harm.

If you require immediate emotional support or are in crisis, please contact local emergency services or a crisis helpline in your area, or call the Australian National Gambling Helpline on 1800 858 858 if you are in Australia.